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Shipping & Delivery

*PLEASE NOTE: COURIERS ARE UNABLE TO DELIVER TO PO BOXES.


Australia:
We charge a FLAT RATE of $9.95 per order for postage Australia wide, and FREE SHIPPING for orders over $150 within the same transaction (Australian customers ONLY). We use Australia Post, Sendle and Fastway Couriers for all of our Australian orders. Estimated delivery is 2 - 4 working days, depending on location.


New Zealand:
Shipping is calculated at checkout and is calculated based on size and weight. We offer FREE SHIPPING for orders over $250 to our New Zealand customers. We use DHL Couriers and estimated delivery is 3 - 5 working days.


Worldwide:
International Shipping is calculated at checkout and is calculated based on size and weight. All of our international orders will be shipped with DHL Couriers. Estimated delivery is 10 - 12 working days. Additional duties and taxes may apply once the item arrives which are the responsibility of the recipient. We are unable to mark international orders as a gift as a way of bypassing or reducing customs fees or taxes. For more information about your countries custom policies, please contact your local customs office or the service provider.

All items are tracked and tracking details will be emailed to you once your order is shipped. If you are not at home when your package is delivered, there will be a card left to notify you that your package is available for collection. Couriers can only leave a package at the delivery address if it has been specifically requested by the customer. If you are unlikely to be at home when your package arrives, you can request that it be left in a safe place without a signature - please add this request to the NOTES section in your shopping cart and we will arrange it for you. We cannot take responsibility for unattended packages.

We will make every effort to dispatch your order within 24 to 48hrs, however occasionally delays can occur. We will always keep you up to date by email or phone if there has been any unexpected delays in sending your order.

LOCAL PICK UP:
We also offer FREE local pick up from our home address in Maroubra NSW. We DO NOT have a shopfront so we will contact you by email or phone to organise a suitable day and time with you to collect your item/s from us.

DAMAGED GOODS:
We put a lot of love and care into packaging our items and make every effort to ensure your purchases will arrive safely. If for some reason your item/s arrive damaged, please let us know ASAP by emailing us: amy@happygoducky.com.au and we will either offer you a refund or replacement item/s. Please include photos in your email of your damaged items so that we can contact the service provider and also do our best to prevent it happening again.

UNDELIVERABLE ITEMS:
If a package has been returned to us marked undeliverable, we will contact you as soon as possible to organise a re-delivery. If we don't hear back from you or are unable to contact you after several attempts, we will refund you the original purchase price of the item/s. Shipping costs are non-refundable and any additional shipping will be at the expense of the customer.

PACKAGING:
Our aim is to be as environmentally friendly as possible, so we make every effort to limit our use of unnecessary packaging and use recycled packaging materials whenever we can. We also avoid printing documents unnecessarily which is why we don't include a copy of your invoice with your order. We are more than happy to provide this if requested.

For further information regarding shipping, please contact us: amy@happygoducky.com.au or on 0424368770.