Australia: We charge a FLAT RATE of $9.95 per order for postage Australia wide, and FREE SHIPPING for orders over $150 within the same transaction (Australian customers ONLY). We use Australia Post and Fastway Couriers for all of our Australian orders. Estimated delivery is 2 - 4 working days.
New Zealand: Shipping is calculated at checkout and is calculated based on size and weight. We offer FREE SHIPPING for orders over $250 to our New Zealand customers. We use DHL Couriers for their fast and reliable service. Estimated delivery is 3 - 5 working days.
Worldwide: Shipping is calculated at checkout and is calculated based on size and weight. All of our International orders will be shipped with DHL Couriers. Estimated delivery is 7 - 12 working days. Additional duties and taxes may apply once the item arrives. Please check with the service provider if you are unsure.
*PLEASE NOTE: COURIERS ARE UNABLE TO DELIVER TO PO BOXES.
All items are tracked and tracking details will be emailed to you once your order is shipped. If you are not at home when your package is delivered, there will be a card left to notify you that your package is available for collection. Australia Post can only leave a package at the delivery address if it has been specifically requested by the customer. We cannot take responsibility for unattended packages.
If you are unlikely to be at home when your package arrives, you can request that it be left in a safe place without a signature, at your address - please add this request to the NOTES section in your shopping cart and we will arrange it for you.
We will make every effort to dispatch your order within 24 to 48hrs, however occasionally delays can occur. We will always keep you up to date by email or phone if there has been any unexpected delays in sending your order.
LOCAL PICK UP:
We also offer FREE local pick up from our home address in Maroubra NSW. We do not have a shopfront so we will contact you by email or phone to organise a suitable day and time with you to collect your item/s from us.
We put a lot of love and care into packaging our items and make every effort to ensure your purchases will arrive safely. If for some reason your item/s arrive damaged, please let us know as soon as possible by emailing us: firstname.lastname@example.org and we will either offer you a refund or replacement items. Please include photos in your email of your damaged items so that we can also do our best to prevent it happening again.
If a package has been returned to us marked undeliverable, we will contact you as soon as possible to organise another delivery. If we don't hear back from you or are unable to contact you, we will refund you the original purchase price of the item/s. Shipping costs are non-refundable and any additional shipping will be at the expense of the customer.
PACKAGING: Our aim is to be as environmentally friendly as possible, so we make every effort to limit our use of unnecessary packaging and use recycled packaging materials whenever we can. We also avoid printing documents unnecessarily which is why we don't include a copy of your invoice with your order. We are more than happy to provide this if requested.