RETURNS:

Please choose your items carefully. You will find detailed descriptions, measurements etc in each product on our site, however if you are still unsure about something please contact us directly for further clarification. We want to ensure that you are completely happy with your purchase and are more than happy to assist you wherever we can with more information, images etc.

If you happen to change your mind and want to return your purchase, please contact us so we can arrange this with you. Items must be returned at the cost of the customer, unused, in original packaging with all tags etc still attached. Once the item is received we will then contact you to confirm the return and arrange a replacement item or credit, less postage fees. Replacement items will incur an additional postage fee which will be our standard Flat Rate of $10.95.

If you happen to receive an item/s that are faulty please contact us immediately via email (amy@happygoducky.com.au) and include your proof of purchase and images of the fault. We will then arrange for the item/s to be returned to us. Please include all original packaging and tags. We will contact you as soon as your item is received to arrange a replacement or credit. If you don't contact us within 5 days of recieving the faulty item, you will result in you having accepted the goods and you will no longer be eligible for and exchange or credit.

SALE ITEMS:

Items purchased on sale during a sales event are final and cannot be returned or exchanged for change of mind. If your item is faulty or has arrived damaged, please contact us immediately and provide your proof of purchase and any relevant images or videos highlighting the issue.

DAMAGE DURING TRANSIT:

Please ensure you check all items are correct and there is no damage as soon as you receive your order, even if it is a gift.

Failure to report any damage or faults within 48hrs of receiving your purchase will result in you having accepted the items and you will no longer be eligible for a refund, return or exchange. We also cannot be responsible for any breakages that occur once the toy has been played with.

Please contact us via email at amy@happygoducky.com.au PRIOR to returning your item/s and include your receipt or proof of purchase and detailed images of the damage or fault. Please note that shipping costs are non refundable and any additional shipping charges are at the customers expense.

Once your return is received, we will contact you via email to notify you that we have received your returned item/s and include further details regarding your replacement or store credit.

Unfortunately we cannot offer an exchange, refund or credit on sale items unless the item/s are deemed as faulty.

Faulty items do not include items that have slight variances to the item pictured on our website. All of our products are handmade and by purchasing a handmade item you understand that the size, colour and finish will vary slightly from product to product.

We reserve the right to refuse any returned item/s that have been purposely damaged, damaged during transit or if they are not in new condition and in the original undamaged packaging. 

We ask that you return your item/s using trackable postage methods, as we cannot accept responsibility for items that are not received and that are unable to be traced.

Please make sure that you pack your items safely (eg. in bubble wrap and in a sturdy cardboard box) to ensure that they do not get damaged on their return to us, as we cannot accept items that have been damaged during transit.

If your item is deemed as being faulty we will offer you a replacement, store credit or refund (less shipping).

Shipping costs are non-refundable.

CANCELLATIONS:

If you wish to cancel an order that has not been shipped yet, please notify us by phone (0424368770) ASAP. If the item has already been shipped we may attempt to intercept it if possible, if we are unable to intercept the shipment you will need to return the item to us at your expense once you have received it.

Re-stocking fees and/or processing fees may apply to order cancellations. This will be communicated with you.

Once your order has been cancelled, we will email you to confirm this and include details of your store credit.

Items on sale are final. Cancellations cannot be processed on items on sale or during a sales event.

REFUNDED PAYMENTS:

Once a refund has been approved and processed we will notify you. Please allow 7 working days for your refund to be processed. If after this time you still have not received your refund, please contact us at amy@happygoducky.com.au.

PLEASE NOTE: Refunds only apply to faulty items and exclude shipping costs.