Terms & Conditions | WHOLESALE

Prior to placing an order, you will need to complete our Enquiry Form. Once we have approved your request, you will receive an email with a link to activate your account and choose a password. You will then be able to log in to your wholesale account via our website and place your order. You MUST log in PRIOR to commencing your order otherwise the appropriate wholesale pricing will not be applied.

• Due to the time it takes to produce and ship our products from Europe to Australia, larger orders can take up to approximately 3 months to arrive and be shipped to you (this will be communicated with you when your are placing an order). If you require larger quantities than what we have in our stock, please contact us directly so we can make arrangements for you.
• Most orders (if all items are in stock) will be shipped within approximately 24 - 48 hours.
• Depending on the items and the size of your order we may need to ship your order on pallets or in more than one box, so some of your items may arrive separately. We may also pack some items in with others to save on space and shipping costs so it is your responsibility to check EVERY box once you receive them to ensure you have accounted for all your stock. We cannot be held responsible for stock that has gone missing due to not checking your stock properly.
• IMPORTANT: Due to the fact that we are shipping items in bulk, we will be shipping your items so they arrive safely to you, HOWEVER they will not be packed and ready to send straight to your customer. It is your responsibilty to check and re-pack items where necessary so that they are secure and safe for shipping to your customer.
• We are not liable for any loss or damage during transit and therefore no replacements or refunds will be issued. Larger orders will automatically include insurance.
• Any additional charges from the carrier will be invoiced to you.
• Any changes to your order must be communicated with us directly within 48 hours. Please contact us on: 0420 389 594 to ensure we receive your changes in time.
• You acknowledge that if items are ordered and shipped to Australia specifically for you, we may not permit you to vary or cancel your order without incurring a fee. In these cases we may also take a non-refundable deposit - this will be discussed with you prior if required.
• For small to medium sized packages, we will carefully pack, organise shipping and send your order ASAP.  We currently use Fastway Couriers, Sendle and TNT for our Australian customers and DHL for our New Zealand and International customers (up to 20kg) unless other arrangements are made at your request.
• For larger, heavier packages we may contact you PRIOR to shipping to confirm costs and take payment. Your order will then be shipped once payment has been accepted.
• If your order contains PRE-ORDERED items then ALL items will be shipped together once our stock has arrived. We are happy to organise shipment of the in stock items separately at your request (additional shipping applies).

Shipping costs:

The costs of shipping in both Australia and worldwide have increased significantly in recent times. To try to keep these increases to a minimum, we are now shipping all orders without insurance unless otherwise requested by the customer. In the case where an order is shipped without insurance cover, we are not liable for any loss or damage during transit.

• Please select 'WHOLESALE ORDERS' under shipping at the checkout when you place your order. We will then invoice you for the shipping once we have packed, measured and weighted your order.
• All shipping costs must be paid BEFORE your order is shipped.
• International shipping charges will also be invoiced to you separately.
• If you prefer to collect your order from us or you are located in Sydney, please contact us prior to placing your order so we can arrange the appropriate shipping charge for you. Collection is from our warehouse which is located in Rosebery, NSW. Once your order is packed and ready we will provide you with the collection address and times.
• Please note that we do not offer drop shipping at this time.

Price is per item and inclusive of GST. Prices are subject to change without notice so please check our site regularly to ensure your pricing is up to date.

All products will have the RRP listed next to the Wholesale price when you are logged into your account. Products can only be resold at the same RRP. If you decide to discount products due to a sale in your store, the discount should not exceed more than 20% below the RRP. Permission for special sale events beyond the 20% discount or any other adjustments in pricing must be communicated with us prior.

• We do not offer refunds for change of mind, so please choose carefully.
• We accept and prefer payments made via Credit Card through our website. Payments made with Paypal will incur a processing fee of 4.4% which will be invoiced to you separately.
• AFTERPAY and ZIPPAY services are for retail customers only, although they will still appear at checkout. Any wholesale orders processed using these services will incur an additional processing fee of 10% which will be invoiced to you separately.
• Full payment must be made PRIOR to your order being shipped.
• Failure to make payments on time (including shipping fees) may result in your order being retained until outstanding monies have been paid in full.
• Custom orders require a 50% deposit when placing your order. This amount is non-refundable.

Returns & Faulty Items:

• It is your responsibility to CHECK ALL STOCK as soon as you receive it to ensure there is no damage, all items are correct and nothing is missing.
• If you do receive a damaged item, please contact us asap (within 48 hrs) via email and include relevant pictures of each item.
• We will then organise a replacement or credit where applicable.
• If an item is being returned to us, you will need to make sure it is covered by insurance where applicable. We are not liable for any loss or damage which occurs during transit back to us.
• The period for returning faulty goods is within 7 days of your delivery and must be communicated with us prior. If you fail to notify us of a faulty item that you've received, within the 7 day period, you will be deemed to have accepted the goods.
• If your customer has an issue with a product, it it your responsibility to resolve this directly with your customer as per your stores Terms & Conditions. We are happy to help wherever we can but we cannot accept responsibility in cases such as an item is damaged during transit from you, to the customer or the customer has an issue with an item but it is not deemed as being faulty.
• When contacting us with any product issues on behalf of your customer, you will need to include a copy of the proof of purchase as well as high resolution images of the issue and if applicable, a video showing the issue.
• If your customer receives an item that is deemed as faulty, please follow these steps:

1. Communicate with your customer and request detailed pictures and/or video showing the fault.
2. Send these images/video and copy of proof of purchase to us via email and include and relevant information regarding the issue.
3. Once we have accepted the fault you will need to arrange the return of the product to us, ensuring the item is packed safely. Please forward the tracking details to us so we know when to expect it.
4. We will wait for the item to be returned and inspect it upon arrival. If the item can easily be repaired we will discuss this with you, arrange the repair and return the item to you.
5. If the item cannot be repaired, a replacement or refund will be arranged for you.
6. If a replacement is being sent, it will be shipped directly to you and you will then need to arrange for it to be shipped to your customer. If you request it to be sent directly to your customer, shipping and handling fees will apply.

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